Klaviyo Sales FAQ

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Klaviyo specializes in e-commerce-centric automation, combining email and SMS marketing with deep customer data insights. Unlike generic platforms, Klaviyo uses real-time behavioral data (e.g., browsing history, purchase patterns) to personalize campaigns. Its segmentation and automation tools are tailored to drive repeat purchases, recover abandoned carts, and build loyalty. Plus, native integrations with platforms like Shopify and WooCommerce streamline workflows. 

Klaviyo offers pre-built integrations with major e-commerce platforms (Shopify, BigCommerce, WooCommerce), CRMs, and ad tools (Meta, Google). For custom systems, the robust API ensures seamless connectivity. Setup is straightforward—most integrations take minutes, and our team provides guided support to sync your customer data, product catalogs, and order histories. 

Pricing scales with your business needs. It’s based on the number of contacts in your database and email/SMS volume. Plans start with a free tier (up to 250 contacts), then grow incrementally. There are no hidden fees—advanced features like A/B testing, segmentation, and automation are included in all paid tiers. We’ll help you choose a plan that aligns with your budget and goals. The prices aren't published on our website as current promotions may be in effect - Speak to us for the best deals. 

Absolutely. Klaviyo’s interface is intuitive, with drag-and-drop editors, pre-built templates, and step-by-step automation workflows. We offer extensive resources: video tutorials, live webinars, and a Help Center. Most users launch campaigns within days, even without prior experience. Plus, our customer success team provides onboarding support to ensure you’re confident using the platform. 

24/7 email and chat support for all users, with faster response times for higher-tier plans. The Help Center includes guides, case studies, and a community forum. Paid customers also get access to weekly live training sessions and dedicated account managers (for enterprise plans) to optimize strategy. If you buy from Xenome, you get an extra level of personal support from someone that knows your business needs. 

Klaviyo is GDPR, CCPA, and CASL compliant, with SOC 2 certification. Data is encrypted in transit and at rest. We provide tools to manage consent (e.g., customisable opt-in forms, preference centers) and automatically handle unsubscribe requests. You retain full ownership of your data, which is stored in secure AWS servers. 

Klaviyo powers businesses of all sizes, from startups to enterprises like Unilever and Citizen Watch. As your audience grows, you can upgrade plans seamlessly. Advanced features like predictive analytics, AI-driven send-time optimization, and multi-channel campaigns (email + SMS + ads) ensure you’re equipped to handle increased complexity and customer bases. 

Klaviyo provides real-time dashboards tracking revenue, open rates, click-through rates, and customer lifetime value (CLV). You can measure ROI per campaign, segment, or product. A/B testing tools let you refine subject lines, content, and send times. Reports are exportable, and custom attribution windows help tie revenue directly to marketing efforts. You can also create many custom reports and tables using real time data for all levels of user need.